FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

Hi. Here is the most common asked questions and we will add more if we receive more questions in the future. If you can't find your answer here, please ask us on our contact us form, and we are happy to answer. 

Q: Are my credit card safe to use?
A: We use Paypal and Stripe to handle transactions, and no credit card info is given to us. Both Paypal and Stripe is highly recognized companies and is safe to use.

Q: Will I get much spam email after I give away my email here? 
A: Your email is 100% safe, and we will never give it away or sell it. We will only use it to send updates regarding your order. We will also send news and good deals if you want. You can of course at any time unsubscribe from our list.

Q: Do you sell and ship worldwide? 
A: We ship to North America, Oceana, and Europe.  

Q: I have two coupon codes, but only one work. Why? 
A: If you have two coupon codes, only one will work. If you want to use both, you have to buy two times.

Q: When will you ship my order? 
A: We will process your order and contact our supplier(s) for delivery as fast as possible, and you get a email when this is done. Shipping is usually 2-5 business days after confirmation email.

Q: I have just ordered, but I have changed my mind. May I cancel the order? 
A: We will do our best to cancel the order and give you a full refund. If the order is already shipped, then you need to return the product. You will receive the refund when we receive it.   

Q: When will I receive my item(s)? 
A: The Shipping time is usually 12-20 days from order date. In rare occasions, it may take as much as 6 weeks. 

Q: I want to track my order, is it possible? 
A: Some products are shipped with tracking available. A tracking number will be in your order info after shipping confirmation is sent. 

Q: I ordered multiple items but got only one, where are the other items I ordered? 
A: To keep the cost down we order directly from our suppliers. Since we have multiple suppliers, the items may come in multiple packages at different times.

Q: Will I be charged a customs fee for my order? 
A: All orders shipped outside the United States may be assessed customs fees by the government of the destination country. The shipping fees charged for your order do not include customs fees. If you’re unsure of your country’s laws and policies regarding customs fees, please contact your local customs office. We strongly recommend you familiarize yourself with the customs charges in your country before you place an order.